Cancellation Policy

Booking Deposits generally are not refundable (otherwise why have them?), but can be credited to a future trip, or any other product we offer (see Prices page). In extreme circumstances, and where over 14 days’ notice is given we may refund a deposit less handling fee of 25%. For “no shows” or cancellation with less than 24 hours’ notice the deposit may be forfeited.


 

 

Privacy Policy

We maintain a database of customer contact details to communicate news and forthcoming trip information (mainly by email these days). Details are not supplied to anyone else and email news mail-outs do not reveal individual addresses. Please advise us if you wish to be removed from this database. Credit card payment details are archived in a form not readily accessible, so will need to be repeated for each new payment.


 

 

Risk Management Policy

All reasonable care is exercised by leaders on our trips, however in adventure activities, accidents and unexpected incidents can occur. Therefore a condition of booking is that participants indemnify Mountain-Top Experience and its leaders against any liability arising from any accident, howsoever caused, and give consent for any medical treatment required.


 

 

Insurance

Our vehicles, and tag-along customers’ vehicles, are required to be registered and insured (Comprehensive or Third Party Property). Consequently any personal injury is covered by Compulsory Third Party (TAC) insurance, and motor vehicle damage is covered to the extent of the owner’s Motor Vehicle Insurance policy. A condition of our Parks Victoria Licence is that we also have Public Liability Insurance, which covers non-vehicle related activities (so is about as useful as “feathers on a frog”!), but it covers their backside if a tree gets struck by lightning and then falls on you … or something similar?


 

 

Vehicle Safety

Our four Land Rover Defenders receive routine maintenance by MTE4x4 and others as appropriate. Our vehicle replacement/reconditioning policy involves a fifth Defender which has been dismantled for change-over assemblies which are being reconditioned and progressively swapped into the running vehicles as required. Our three Toyota mini-buses are maintained by Gippsland Fleet Maintenance.

The first page of the Owners Manual (in the centre console of each 4WD) is an Emergency Info card outlining action to be taken by the driver in a number of possible scenarios. Each vehicle carries a supply of tools and spare parts, summarised in a Spares and Tools List in the toolbox under the driver’s seat. Also each vehicle is equipped with a portable fire extinguisher and First Aid Kit (containing Accident Report Form and a copy of our Emergency Procedures). Where appropriate, trip leaders carry a satellite phone.


Mini-Bus Hire Conditions

Driving Licence:

A current, full (manual transmission, not probationary), Australian, country of origin, or International driving licence is acceptable (at least Light Rigid for Rosa Buses). Please show at pick-up. The minimum age of drivers is normally 25 years, and only those drivers listed on the Form are authorized to drive the vehicle. We reserve the right to refuse any rental at our discretion.

Pick-up and drop-off:

At 45 McLean Street, Morwell. Normally between 7:00~9:00am or 7:00~9:00pm daily, unless arranged otherwise. The number of days (daylight hours) between these periods is the basis for calculating the number of rental days. This also may enable pick-up/loading the night before your trip at no extra charge.

Rental duration and kilometres:

Vehicles may be hired for durations of 1 day to 6 weeks. The daily rate allows for an average 150km travel. Additional kilometres are charged at 25 cents/km (40 cents/km for Rosa buses). Unless agreed otherwise in advance, the range of travel must be within Victoria or up to 100 km into NSW or South Australia. The vehicle is not to be used off-road or in snow conditions. Agreement must be obtained for any extension to the hire period, otherwise the vehicle may be reported to the police as stolen.

Repairs:

Although we run well-maintained vehicles, the need for minor repairs may arise. Any repairs costing over $100 will require our authorisation by phone. Costs will be reimbursed on the condition that receipts are provided when dropping off the vehicle, and the hirer was not responsible for the damage. We reserve the right to charge the hirer for any speeding/parking fines or accidents, including third party property damage, not reported on drop-off of the vehicle. For emergency roadside assistance, or in the event of an accident, contact Mountain-Top Experience on (03) 5134 6876, 0429 121 952 (Ron), 0413 977 320 (Jerome) or 0447 423 946 (Rob).

Toll Roads:

Buses have City Link Access Accounts for use on all toll roads. For small mini-buses this is charged to the hirer at $20/day, and for the Rosa buses at $30/day.

Vehicle condition:

We aim to present our vehicles immaculately. Before departure please take a few minutes to inspect the vehicle and discuss with us any exterior or interior blemishes. After drop-off we will clean the vehicle and carry out a thorough inspection of bodywork, interior and running gear. Any bodywork/paint/windscreen/tyre damage, soiling of upholstery or missing/damaged equipment will be repaired at your cost (copies of quotes/invoices supplied). This may take a few days to finalise. It is requested that food and drink should not be consumed in transit, and any excessive cleaning resulting either from this, or use of the bus on muddy roads may result in an extra cleaning charge of $25. Consumption of alcohol on board is prohibited.

Fuel:

The vehicle fuel tank will be full on pick-up, and should be refilled at drop-off at your cost. If you prefer we can provide this service for $10 extra.

Refundable Security Deposit:

On pick-up of the vehicle a Security Deposit (bond)  of $1,000 is payable ($1,200 for Rosa buses). This deposit is normally made by credit card details (sales voucher) which are not processed, then destroyed upon satisfactory return of the vehicle. (For Regular Renters see below)

Insurance Excess:

Vehicles are insured for Comprehensive or Third Party Property damage, but you (the hirer) are responsible for the first $1,000 of any claim ($1,200 for Rosa buses), including windscreen and tyre damage. Personal injury normally is covered by TAC Third Party Insurance, however we recommend that customers wishing to insure personal belongings should take out personal travel insurance.

Payments:

A Booking Deposit of $100 is required to confirm your reservation. The outstanding balance and refundable Security Deposit should be paid on pick-up. Payments may be made by cash, bank cheque, personal cheque or credit card (Visa or Mastercard). However any payments by personal cheque or exceeding $2,000 by credit card must be received by 14 days prior to departure. The Security Deposit is usually paid by credit card details (sales voucher), which are then destroyed after satisfactory return of the vehicle. Cancellations are not refundable, but may credit a future rental provided at least 48 hours’ notice of the cancellation has been given.

Regular Renter Option:

A reduced rate of $90/day (instead of $100), or $50/half-day, is available to customers contracting (for 12 months) to hire on a minimum of one day per month for every month of the year excepting January. Payment terms are 14 days on monthly invoice. The Security Deposit/Insurance Excess (bond) payment of $1,000 ($1,200 for Rosa buses) may be substituted by establishment of a Credit Account for which two trade references are required.

Driver Option:

Should you require a suitably qualified driver we may be able to assist, the cost depending on the length and nature of your trip.

 

4WD Hire Conditions

Driving Licence:

A current, full, Australian, country of origin, or International driving licence is acceptable. Please show at pick-up. The minimum age of drivers is normally 25 years. We reserve the right to refuse any rental at our discretion. For independent travel in a hired vehicle a 4WD Driver Training Certificate, equivalent experience or tag-along with an accredited tour operator is required.

Pick-up and drop-off:

At 45 McLean Street, Morwell . Between 7:00~9:00am or 7:00~9:00pm daily, unless arranged otherwise. The number of days (daylight hours) between these periods is the basis for calculating the number of rental days.

Rental duration and kilometres:

Vehicles may be hired for durations of 1 day to 6 weeks. The daily rate allows for an average 200km travel. Excess kilometres may be charged at 30 cents/km. Unless agreed otherwise in advance, the range of travel must be within Victoria or a maximum of 100 km into NSW or South Australia.

Repairs:

Although we run well-maintained vehicles, the need for minor repairs may arise. Any repairs costing over $100 will require our authorisation by phone. Costs will be reimbursed on the condition that receipts are provided when dropping off the vehicle, and the hirer was not responsible for the damage. We reserve the right to charge the hirer for any speeding/parking fines or accidents, including third party property damage, not reported on drop-off of the vehicle.

Vehicle condition:

We aim to present our vehicles immaculately. Before departure please take a few minutes to inspect the vehicle and discuss with us any exterior or interior blemishes . After drop-off we will clean the vehicle and camping equipment and carry out a thorough inspection of bodywork, interior and running gear. Any vehicle dents or paint damage, or missing/damaged equipment will be repaired at your cost (copies of quotes/invoices supplied). Excessive amounts of mud, wet tents requiring drying, food//drink spillage on upholstery, or paintwork scratching requiring polishing, may attract an additional Cleaning Fee of $50. This may take a few days to finalise.

Pets:

No pets are permitted in our vehicles.

Fuel:

The vehicle fuel tank will be full on pick-up, and should be refilled at drop-off at your cost.

Refundable Security Deposit:

On pick-up of the vehicle a Security Deposit (which is also the Insurance Excess) of $1,000is payable. However this deposit is normally made by credit card Sales Voucher which is not processed, and is then destroyed upon satisfactory return of the vehicle. The daily hire charge includes a $20 premium to cover insurance beyond the $1,000 excess.

Insurance Excess:

Vehicles are insured for Third Party Property damage, but you (the hirer) are responsible for the first $1,000 of any claim, or repair costs, including windscreen and tyre damage. This excludes water damage, so keep away from beaches or deep water. Personal injury normally is covered by Registration Third Party Insurance, however customers wishing to insure personal belongings should take out personal travel insurance.

Payments:

A Booking Deposit of $150 is required to confirm your reservation. The outstanding balance is payable at departure together with the refundable Security Deposit. Payments may be made by cash, bank cheque, personal cheque or credit card (Visa or Mastercard). However any payments by personal cheque or exceeding $2,000 by credit card must be received at least 7 days prior to departure. The Security Deposit is usually paid by credit card Sales Voucher, which is then destroyed upon satisfactory return of the vehicle. Note that all transactions are in A$, and that any cancellation is not refundable, but credits a future trip.